RETURNS POLICY

NEW TEXTBOOK RETURNS:
FIRST AND SECOND WEEK OF THE SEMESTER
MONDAY TO FRIDAY, 9:00AM TO 4:00PM

New textbooks may be returned provided that they are in new condition, unread and unmarked and you have your receipt. After the initial refund period (1st two weeks), new textbooks will be accepted for return provided they meet the established criteria above and they are accompanied by proof of withdrawal from the course, up to the 40th class day. A 10% restocking fee will apply.

Used textbooks and any custom courseware (ie. course manuals) are not returnable at any time.

We regret that we cannot issue refunds for textbooks immediately before or during the exam periods.

NON RETURNABLE ITEMS:
All opened shrink-wrapped packages, lab (course) manuals, course packs, used textbooks, magazines, dissection kits, computer disks, CD’s, headphones/ear buds,  ink cartridges, batteries, calculators, cassettes, lab goggles and In-Store E-Text cards.

TRADE BOOKS:
General books may be returned within 7 days from the date of purchase provided that you have a receipt and the items are in new, unused condition. If ordered online please contact the bookstore within 14 days of purchase.

CLOTHING AND GIFT ITEMS:
May be returned within 7 days provided you have a receipt and the items are in new, unused condition. Defective merchandise is returnable for exchange or refund with a receipt within 7 days from the date of purchase. If ordered online please contact the bookstore within 14 days of purchase.

*CUSTOMERS MUST PROVIDE AN ORIGINAL RECEIPT IN ORDER TO OBTAIN ANY RETURN/EXCHANGE