The University Bookstore is the on-campus source for everything U of G students need to excel at their academics. From textbooks to stationery, we have everything you need for your classes. Keep warm during those long nights of studying in our fashionable college apparel, or curl up with one of our mugs and a campus author!

Time to graduate? We’ll see you at convocation with a gown and congratulations for you. After convocation we’ll be more than happy to set you up with all sorts of memorabilia – from rings and watches to a frame for your degree.

The University Bookstore isn’t just about textbooks anymore; it’s about providing a wonderful experience for all of our Gryphons before, during, and after their time on campus. We are the University of Guelph Bookstore, and we are so much more!

Frequently Asked Questions


Q:    I just received an email notification stating that my card, used for an online order, was declined – Why did this happen, and how do I fix it?

Q:    My credit card info is wrong. Can you fix it?

Q:    What is the difference between the Ladies and Unisex Sizes?

Q:    Can I use my Textbook Plan to make an Online Order?

Q:    Why does the choice for an E-Book say “Out of Stock”?

Q:   If I choose to have an order shipped, how long will it take to reach me and how much will it cost?

Q:    Do I have to order my Degree Frame online?

Q:  Why am I not able to order Grad Rings online?

Q:    What is the easiest way to get in touch with someone at the University Bookstore?  What is the Primary form of communication for the University Bookstore?

Q:    I called but nobody answered. What information should I leave on the voicemail?

Q:    Hey I can't find my size online. What gives?

Q:    I didn't get any order confirmation emails. Why not?

 

Q:    I just received an email notification stating that my card, used for an online order, was declined – Why did this happen, and how do I fix it?

A:    When you make an order, you get a confirmation “receipt”. This does not mean that your order has been fulfilled and it most certainly does not mean your credit card has been charged. If your credit card is declined we send you an email notifying you of this. There are a few different reasons as to why your card may have been declined: 1) Either the numbers or the expiry date on your card were typed in wrong; 2) You tried to use an American Express card or Visa Debit card, which we are unable to accept; 3) Your card is not setup for online orders; 4) Your card has been flagged as possibly stolen.  To remedy this problem and receive further information, please call our main line at the Bookstore (519-824-4120 x.53715) to provide the corrected information, or an alternate card number.  Also please note as a result of this, you will then receive an email notification stating that your order has been cancelled – this is because now your order is considered an internal “phone” order. 

 

Q:    My credit card info is wrong. Can you fix it?

A:    No. Your card is processed securely by Moneris Payment Solutions. The Bookstore doesn’t see your credit card info at all and can’t amend it. You will have to call us.

 

Q:    What is the difference between the Ladies and Unisex Sizes?

A:    The ladies sizes are more form fitting to complement the female figure.  The unisex sizes are generally more of a men’s style fit, boxier and looser around the neck, arms and body.

 

Q:    Can I use my Textbook Plan to make an Online Order?

A:    Unfortunately, at this time we are unable to process the Textbook Plans online.  We are working diligently to have this function available soon!  Stay tuned to this site as well as our Facebook (www.facebook.com/UofGBookstore) and Twitter (twitter.com/UofGBookstore) accounts for future updates!

 

Q:    Why does the choice for an E-Book say “Out of Stock”?

A:    Please look for this item instead under the “E-Book Search” Tab!


Q:   If I choose to have an order shipped, how long will it take to reach me and how much will it cost?

A:    In Canada we normally ship via Purolator express, a bonded carrier, which means you or someone on your behalf will have to sign for the delivery.  If you reside in either Ontario or Quebec, you should receive your order within 1-2 business days.  If you reside outside of Ontario and Quebec and still within Canada, you should receive your order within 2-4 business days.  If you reside in the USA or for any other International Shipment, we use Fed-Ex Shipping Services, and please allow 7-21 business days.

Shipping Fees:
    Ontario & Quebec - $14.00

                         Rest of Canada - $25.00

                      USA & Mexico - $36.00

*For all other delivery options please call our Main Line at 519-824-4120 ext.53715.

 

Q:    Do I have to order my degree frame online?

A:    No!  We will also have a location set up outside of the location where the Convocation ceremonies are held, where we will also be able to frame the degree for you at the time of purchase, for no extra charge.

 

Q:  Why am I not able to order Grad Rings online?

A:    It is not a simple process, there are many intricacies involved and we want to ensure that the order is correct.  As such, we would prefer that you came into the store, or we would also be able to go through it with you over the phone.  Additionally, there will be a representative from Jostens at the convocation ceremony, who will be able to go through the ordering process with you.   

 

Q:    What is the easiest way to get in touch with someone at the University Bookstore?  What is the Primary form of communication for the University Bookstore?

A:    The quickest and easiest way is via email: bookstor@uoguelph.ca or using the online contact us form. Email is also the primary form of communication for the University of Guelph as a whole, so please check your email regularly.

 

Q:    I called but nobody answered. What information should I leave on the voicemail?

A:    As a rule of thumb, as much as possible. Key info is your name, number, order number, name of book/course, etc. Messages that only have your phone number will not be returned.


Q:    Hey I can't find my size online. What gives?
A: When the inventory count of a size of a piece of clothing or other merchandise falls below a specified value, the availability of that item disappears from the website. This means that we are out of stock.

Q:    I didn't get any order confirmation emails. Why not??

A:   Order confirmation emails are sent automatically by our system. If you didn't get yours, most likely it is because the system didn't recognize your email. Most of the time when that happens, it's beaucause the email entered is wrong. In certain circumstances, such as Gryphmail addresses, we may be able to fix the error. If you didn't get any email correspondence from us, please contact us.